Shipping policy

Thank you for shopping with Magnolia Memories. Below is our complete Shipping Policy to ensure a smooth and transparent delivery experience.

1. Order Processing Time

All products are custom-made, so we require a short processing period.

  • Production Time: 2–4 business days

  • Orders placed on weekends or holidays will begin processing the next business day.

During peak seasons, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times after dispatch:

  • Domestic Orders: 4–7 business days

  • International Orders: 7–15 business days (varies by location)

Please note that delivery times may vary due to carrier delays, customs inspections, weather conditions, or unexpected events beyond our control.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Delivery location

  • Product weight

  • Shipping method chosen

Any promotional FREE Shipping offers will be displayed during checkout.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Tracking updates may take 24–48 hours to appear.

5. Incorrect or Incomplete Addresses

Please ensure your shipping details are accurate when placing the order.
We are not responsible for delays or lost packages caused by:

  • Incorrect addresses

  • Missing apartment/suite numbers

  • Failed delivery attempts by carriers

If the package is returned to us, reshipping fees may apply.

6. Customs, Duties & Taxes (For International Orders)

International shipments may be subject to customs fees, taxes, or import duties.
These charges are the responsibility of the customer and are not included in our product or shipping prices.

7. Lost, Stolen, or Delayed Packages

We are not responsible for:

  • Lost or stolen packages marked as “Delivered”

  • Delays caused by shipping carriers

  • Packages stuck in customs

If your package is lost in transit (not delivered), contact us and we will assist you.

8. Shipping Restrictions

We currently do not ship to:

  • P.O. boxes (depending on the carrier)

  • Restricted regions due to courier limitations

If your area is restricted, you will be notified during checkout.

9. Contact Us

If you have any issues or questions about your shipment, please contact us at: