Refund policy

At Magnolia Memories, each item is custom-made especially for you, using the photos you upload. Because of this personalized nature, we follow the policy below:

1. No Returns on Custom Products

All products are made uniquely for each customer.
For this reason, we do not accept returns or exchanges for:

  • Change of mind

  • Uploading the wrong photo

  • Incorrect size, color, or product selected

  • Deciding you don’t want the item after it’s made

Please double-check your order before checkout.

2. Eligibility for Replacement

We offer free replacements if your item arrives:

  • Damaged

  • Misprinted / blurry (our fault)

  • Defective

  • Incorrect item sent

To qualify, you must contact us within 48 hours of delivery and provide:

  1. Order number

  2. A clear photo showing the issue

  3. A brief description of the problem

Once verified, we will send a replacement at no cost.

3. Order Cancellation

Because production starts quickly, orders cannot be canceled once they enter the printing process.
If you need a change, contact us immediately — we will assist if possible, but changes are not guaranteed.

4. Lost or Missing Packages

If your package is lost in transit (never delivered), we will help track it with the carrier.
If the carrier confirms it as lost, we will issue a free replacement.

Packages marked as “Delivered” by the courier do not qualify for a refund or replacement.

5. Non-Refundable Items

We cannot offer refunds for:

  • Custom-made products

  • Gift cards

  • Items damaged by the customer

  • Orders past 48 hours of delivery with no claim

6. Late or Missing Refunds (If applicable)

Refunds are issued only in special approved cases.
If a refund has been issued but not received:

  1. Check your bank account

  2. Contact your credit card company

  3. Contact your bank

If you still haven’t received it, contact us and we’ll help.

7. Contact Us

To report an issue or request a replacement, email us at: